Keep the page open. Keep the original recovery note. Do not clear browser storage, switch networks, or repeat a deposit or withdrawal while the result is unclear.

Start with the message

Deposit problems

Restore problems

Withdrawal problems

Safe information to share

  • Public transaction link or transaction hash
  • Visible network and chain ID
  • Exact error message with secrets removed
  • Browser and wallet name and version
Never share a recovery note, wallet key, seed phrase, unlock signature, screenshot containing the note, or browser storage. Security issues that could move funds or expose a recovery note belong in the private reporting process, not a public issue. Developers can use Failure stages for deeper checks.